A G E N C Y

UNITED ARAB EMIRATES

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Company


What makes OUTSOURCING & MARKETING AGENCY different?

We are passionate about YOUR growth.


That's how we’ve grown ourselves dramatically since 2012 to a company that's just bubbling with creativity and zest, with multi-functional teams located in a multiple countries and housed in multi-storied buildings, working as extended arms of your business. We have served exclusive vip customers in over 10 countries.

What you can expect from us

• Fast turnaround of your project
• Cost savings and revenue increase
• Significant improvement in the quality and productivity of your business

We make it easy for you to work with us

We strive to make customers comfortable with outsourcing to AGENCY by making the process seamless and hassle-free. The AGENCY team is willing to go the extra mile by ensuring that we are always there for our customers.

• A Customer Engagement team to service our customers 24 hours a day
• A dedicated team that is focused on project management

Our Portfolio

We have managed numerous outsourcing ventures ranging from call center and healthcare services, engineering and Research/analysis services. Entertainment , events, start up, digital support, sport, F1 SPORT Contact Us for your requirements.

Our Strengths

• Understanding your needs
• Excellent communication skills - good command over both written and spoken English
• Outsourcing expertise - streamlined 5-step process
• Deep domain knowledge in diverse fields
• Over ten years of experience in serving global customers
• Excellence in executing short and long-term projects to your specific requirements
• Strategic outsourcing sources locations in London, Prague, Dubai, Tokyo, New York, L.A. and more - the centers of outsourcing action
• Exploiting the full potential of the internet to get and execute projects

Our Team

We've got a talented bunch of management graduates, business analysts, customer service representatives, sales and marketing professionals, graphic designers, web and software designers/developers and writers on our energetic team. Our people have a keen understanding of all the nuances of the B2B&B2C domain. They have extensive experience in the ITES&FMCG segment, having worked in Operations and Business Development in Senior Management roles.

Our management team is a melting pot of talent and experience, drawn from a variety of fields. Their valuable exposure to the workings of international markets helps them clearly understand the global perspectives of our customers.

Our Expertise

We provide complete outsourcing solutions through a unique 5-step process :

• Situation Analysis - We analyze your requirements and identify the "outsource-able" components.
• Trial Identification Program - We will carry out a trial program even before the contract is signed.
• Transition Management - We ensure flawless performance during critical phases when your project is moved offshore.
• Project Management - We manage both the business and the execution aspects of your project.
• Customer Relationship Management - We make it easy for you to do business with us.

Quality

The Quality framework at AGENCY is driven by processes based on Six Sigma principles and standards.

Infrastructure and security

Our Internet and telecom technologies provide the perfect platform for customer service and support on par with industry standards. We use some of the latest security technologies to ensure data integrity for our customers.

Confidentiality and privacy

We at AGENCY are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without their expressed or written consent.

Our Vision& Mission

To be a worldwide preferred offshore outsourcing company that provides precise and perfect Call Center/Contact Center, Back Office, Lead Generation and IT enabled solutions and continuously adds value to all the stakeholders through innovation and improvement. GLOBAL OUTSOURCING AGENCY CORP has been started with a mission to deliver our services embedded with a success mantra Across the Globe.

Our Philosophy

Our work doesn't begin and end with the execution of our customer's project. Our vision is to be a world class outsourcing company and at the heart of this vision, lays the core concept of responsibility. At AGENCY, we believe we are responsible - to our customers, to our employees, and to society at large. Sharing our knowledge and expertise to create value is our ultimate goal.

Our Commitment to the Planet

AGENCY looks beyond the boundaries of business to spearheading positive changes in society. We seek to be catalysts in starting sustainable social entrepreneurship projects to help improve the lives of poor people, open up markets to break exploitation, improve health and the environment and bridge the digital divide.